Over the years of building my executive coaching practice, I’ve discovered that the single most powerful resource available to leaders lies in the process of doing 360-degree assessments to receive ...

The best way to grow and develop employees is by giving them constructive feedback. There is always room for improvement in every job, and it is the responsibility of supervisors and HR to create a ...

Feedback is integral to growth for employees and organizations alike. However, many workplaces lack an effective feedback process. Generic feedback often doesn’t inspire change, leading to ...

Successful process improvement factors vary by company and the type of process. While one company is concerned with decreasing customer complaints, another may need to increase production or eliminate ...

Creating efficient workflow processes should be a primary goal in any company. One way to problem-solve and make improvements in the workplace is to create a process improvement team. Whether it ...

We all know that feedback is important. We know that getting an objective and honest assessment of our strengths and dreaded “growth opportunities” is how we improve performance, grow, and learn. And ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

In my years of process improvement work, I've identified some problems that hinder the achievement of excellence. These are likely not unique to my experience and I want to share them with you, along ...